Questions about Lending
Select a question to jump to it:
- I have recently changed my address. What do I need to do?
- I have recently changed my name. What do I need to do?
- I want to let my property. What is the procedure?
- What does APR mean, and what does it represent?
- I want to make a lump sum repayment. What do I need to do?
- I want to make a refund request. What do I need to do?
- I want to make an Annual Repayment Change Scheme Removal Request. What do I need to do?
- I want to change the term on my mortgage. What do i need to do?
I have recently changed my address. What do I need to do?
You will need to send in to our Corporate Centre at Pendeford a letter of authority signed by all parties on the account detailing your new address.
I have recently changed my name. What do I need to do?
You will need to send in to our Corporate Centre at Pendeford the official document confirming your change of name (e.g. marriage certificate or deed poll) and a signed letter of authority. Please remember to sign both your old name and your new name, so we have a record of both signatures.
I want to let my property. What is the procedure?
You will need to switch your current mortgage over to a buy to let product.
Please contact the Lending Call Centre on 0845 300 2627 who will be happy to discuss the details involved with letting your property.
What does APR mean, and what does it represent?
APR stands for Annual Percentage Rate. It is the real cost of a loan based on the rate of interest, the frequency of repayments and any other costs associated with the mortgage. It provides a better guide to comparing mortgages on a like for like basis from different financial institutions.
I want to make a lump sum repayment. What do I need to do?
You may wish to repay some of your mortgage. This is possible however some mortgage products have an early repayment charge if this is done.
If a charge is applicable this will be shown either on your mortgage offer or on a transfer authority form if you changed mortgage products after your account started. If a charge applies this can either be added to your account or you can make a payment to cover it.
The lump sum payment can be paid by cheque sent directly to our Lending Correspondence Team at our Corporate Centre.
We can also accept payments by CHAPS via your bank. Our bank details are:
Barclays Bank plc Queen Square Wolverhampton
Sort Code: 20-97-78
Account code: 00968773
Account Name Birmingham Midshires
Please ensure the payment reference states:
- Mortgage account number
- Customer surname
If your lump sum payment is £1000.00 or more in addition to your normal monthly repayment we will calculate a new mortgage payment for you and will write and confirm this to you.
If you would like any further information please contact the Lending Call Centre on 0845 300 26 27.
I want to make a refund request. What do I need to do?
If you accidentally overpay on your account we can refund the overpaid amount to you, this would normally apply to accounts which are paid by standing order.
We generally consider a refund request for the current mortgage year only.
If you want to request a refund please contact the Lending Call Centre on 0845 300 26 27.
I want to make an Annual Repayment Change Scheme Removal Request. What do I need to do?
The Annual Repayment Change Scheme (ARC) was introduced to help customers budget for their mortgage payments. Under this scheme mortgage payments are only calculated once at the start of each mortgage year. This payment then remains the same for the following 12 months regardless of any interest rate changes.
Customers in this scheme can opt out and have a new payment calculated each time the interest rate changes.
Please contact the Lending Call Centre on 0845 300 26 27 to request this.
I want to change the term on my mortgage. What do I need to do?
The term on a mortgage account can either be extended or reduced. For extending the term we do have a maximum term and age we can go to. In some cases income details may be required to show you can support the mortgage to the proposed end date. Further information about this can be obtained from our Lending Call Centre.
For extending and reducing the term we charge an administration fee.
Calls may be monitored and recorded for security and training purposes. 0845 numbers may not be available outside the UK. Calls from BT landlines will cost a maximum of 4p per minute plus a 6p call set-up fee. The price of calls from other telephone companies and from outside the UK will vary. The call price is correct as at today's date.
Our tracker rate mortgages are linked to Bank of England base rate (also know as Bank of England repo rate). Details of this rate can be found on the Bank of England website or in the Financial Times or other leading newspapers.
All our products are SUBJECT TO AVAILABILITY and can be withdrawn at any time
Your home may be repossessed if you do not
keep up repayments on your mortgage.
