Statement Information
Look at this section if you require a copy statement, a part year statement, redemption or closing statement for your mortgage account. This section may also help you if you have a query after receiving your Annual Mortgage Statement or a query with the balance on your mortgage account.
Our contact details for any queries are as follows:
Lending Administration
PO Box 3406
Pendeford Business Park
Wobaston Road
Wolverhampton WV9 5FP
lending@birminghammidshires.co.uk
Fax: 01902 302705
Phone: 0845 300 2627 (Calls charged at local rate)
Mortgage Interim Statements
We charge a fee* to provide a mortgage interim statement, please use the charges button to see a list of our standard charges. This statement is manually produced upon your request and covers the period from the start of your current statement year to the date the statement is produced.
It shows all transactions made during this period. We also detail the opening balance and provide the interest figure applicable. You can order a mortgage interim statement at any time by telephone, e-mail or letter. Please specify if you'd like the charge to be added to your account or if you'll cover the charge by cheque.
*If we charge a fee to your mortgage account you have the option to pay it off the balance. Alternatively, we will add it to your mortgage account and charge interest from the date we next recalculate your balance. If you choose not to pay the fees your payments may increase at your next statement year-end. If you wish to avoid additional interest being charged to your mortgage account, simply send us a cheque to cover the fee made payable to Birmingham Midshires. Please ensure that you write your name, account number and postcode on the back of the cheque.
Closing Statements
When your mortgage redeems you can order a closing statement free of charge. This statement covers the period from the start of your final statement year up to the date of redemption. It shows all transactions made during this period. We also detail the opening balance and provide the interest figure applicable for this period.
You can order your closing statement at any time by telephone, letter or e-mail. Please note that if you've changed address since your mortgage account closed, you'll need to confirm the correct address in writing for us to send your statement to.
Copy Statement Requests
We can provide copies of any annual or anniversary statements for you. There is a charge for each copy statement. You can order a copy of your mortgage statement at any time by telephone, e-mail or letter. Please specify if you'd like the charge/s to be added to your account/s or if you'll be sending a cheque to cover it/them.
If we charge a fee to your mortgage account you have the option to pay it off the balance. Alternatively, we will add it to your mortgage account and charge interest from the date we next recalculate your balance. If you choose not to pay the fees your payments may increase at your next statement year-end. If you wish to avoid additional interest being charged to your mortgage account, simply send us a cheque to cover the fee made payable to Birmingham Midshires. Please ensure that you write your name, account number and postcode on the back of the cheque.
Statement Queries
If you have any queries regarding your anniversary statement, firstly please refer to the notes enclosed with your statement as these may answer your query without the need for you to contact us. Alternatively, please contact us by telephone, e-mail or letter and we will be happy to help you.
Redemption Statement Requests
If you are thinking of changing your mortgage lender firstly please contact our Customer Retention Team free on 0800 056 3323 who may be able to offer you a better deal.
A redemption statement details how much we require from you to close your loan account on or before a specified date. You may require this for information purposes or because you intend to close your account. You can order a redemption statement at any time by telephone, e-mail or letter. Please remember to specify the date that you'd like us to calculate your figure up to. Also, if applicable, tell us if you'd like the figure to be based on your insurance policy being cancelled or continued at redemption.
Once produced we'll send you the redemption statement along with a breakdown. The breakdown will show you what the redemption figure comprises of.
Balance Enquiries
If you have any queries regarding the balance outstanding on your account please contact us by telephone, e-mail or letter. We will then be happy to help you.
If your query is regarding why has the balance increased, have you checked the following things?
- Does your statement detail all of your correct monthly payments?
- Have any fees been added to your account? If so there is a leaflet enclosed with the statement, which should show you what the fee was for.
- Have your monthly payments covered your yearly property insurance premium?
- Is your account included in the Annual Repayment Change Scheme? If so your balance will fluctuate as the interest rate changes. This is because your payment remains the same for the whole year regardless of interest rate changes. If the rates increase in a year then so will your balance but if the rates reduce, your balance will also.
Our tracker rate mortgages are linked to Bank of England base rate (also know as Bank of England repo rate). Details of this rate can be found on the Bank of England website or in the Financial Times or other leading newspapers.
All our products are SUBJECT TO AVAILABILITY and can be withdrawn at any time
Your home may be repossessed if you do not
keep up repayments on your mortgage.
