Protecting your savings

KEEP YOUR IDENTITY SECURE

Look after your security details

Your UserID and Password, along with the answers to your security questions, are the key to your online accounts and information.You should keep these secure and never share them with anybody. Ensure you change your password within the online system on a regular basis.

Additional information is available at www.antiphishing.org

WHAT TO DO IF YOU BELIEVE YOU HAVE BECOME A VICTIM OF FRAUD

• Check your accounts regularly and report any suspicious activity by contacting us on 0845 850 0059*.
• Contact other banks and financial institutions with whom you hold accounts to ensure they've not been affected.
• Check your computer is protected with adequate security.
• If you believe you have become a victim of fraud contact us immediately on 0845 850 0059.

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Bank Safe Online

For more advice and a step by step guide to staying safe online visit www.banksafeonline.org.uk a website launched by APACS the UK payment association working on behalf of the banking industry.

Calls may be monitored and recorded for security and training purposes. 0845 numbers may not be available outside the UK. Calls from BT landlines will cost a maximum of 4p per minute plus a 6p call set-up fee. The price of calls from other telephone companies and from outside the UK will vary. The call price is correct as at today's date.