Internet Savings Questions
Select a question to jump to it.
Transactions:
- How do I make payments to and from my account?
- How can I see what transactions I have pending?
- I ordered a transaction and it did not happen - why?
- What is your sort code and account number?
- What if your service is temporarily unavailable and I need to make an urgent transfer, can I transact by telephone?
- Can I have cheques drawn from my Internet account?
- How many transactions can I view on-line?
- I have transferred an amount to my linked account, but wish to reverse it. What shall I do?
- How do I transfer money from my existing internet account to my new Internet Account?
- Why does it take 10 days before I can make additional deposits?
Printing & Statements:
Changing your Details:
- Can I change my Username?
- How do I change my postal/ email address on my internet account?
- I have changed my name, what do I need to do?
Security, Passwords and Resets:
- I have forgotten my Password/User Name
- What should my password consist of?
- What security questions did I answer when I set up security?
- Is it possible for anyone to log-on using my password?
- I am trying to set up security but the system keeps on making me re-enter the information?
- The system will not accept my new password?
- Why has my access to your online service been locked out?
How do I make payments to and from my account?
Once you've logged into your account choose either option and follow the instructions provided..
- Choose Make a withdrawal if you wish to withdraw from your internet account. You've be prevented from transacting if insufficient cleared funds are available.
- You need to ensure any recent payments have reached their four banking days clearance.
- Choose Make a deposit to deposit to your internet account
How can I see what transactions I have pending?
Once you've logged into your account, choose List pending transactions. The list will show all pending transactions due to take place on your account.
I ordered a transaction and it did not happen - why?
- If you requested to Make a withdrawal, it may not have happened for one of the following reasons:
- Your account did not have sufficient cleared funds at the time the request was made. Please refer to the available funds field.
- You requested your transaction after 3pm, in which case this will not be shown on your account until after 3pm on the next bank working day.
If none of the above scenarios apply please call the Internet Savings Team on 0845 850 0059* for assistance. Lines are open 8am - 8pm Monday - Saturday.
- If you've requested to Make a deposit, it may not have happened for one of the following reasons:
- It is not yet the date you requested the deposit to take place.
- The bank details are incorrect. If so, you've need to amend details on your linked account (follow guidelines marked Your linked account) and make a new request for the transfer, ensuring you first allow the 14 day set up period to elapse.
- The bank you've nominated as your linked account does not accept Direct Debits.
- There are insufficient cleared funds in your linked account.
What is your sort code and account number?
If your bank allows you to make an electronic transfer from your bank, or arrange a standing order, you may be able to send money to your Internet Savings Account by using the following details:
Account Name: Birmingham Midshires
Sort Code: 20-97-78
Account: 00968773
Reference: Your BM Internet Savings Account number
Please note that if you're not given the opportunity to enter a reference number, we recommend you do not use this method to send us money as it will not be applied to your account. Please note that this type of payment will reach your account within 4 banking days. Birmingham Midshires will not charge you for using this service.
What if your service is temporarily unavailable and I need to make an urgent transfer, can I transact by telephone?
Yes, as long as you can satisfy security questions by telephone. Please call the Internet Savings Team on 0845 850 0059* for assistance. Lines are open 8am - 8pm Monday - Saturday.
Can I have cheques drawn from my Internet account?
We do not offer this facility on this type of account.
How many transactions can I view online?
A mini statement will show you the last 10 transactions. A full statement will show you all the transactions on your account.
I've transferred an amount to my linked account, but wish to reverse it. What shall I do?
You cannot reverse the payment once confirmed. However, once the funds have arrived at your linked account you can follow the procedure to Make a deposit to deposit the funds back to your internet account.
This process is subject to the usual timescales of 4 banking days per transaction.
How do I transfer money from my existing internet account to my new Internet Account?
You must send the funds to your linked account and re-deposit them once you've set up your linked account with your new internet account.
Why does it take 10 days before I can make additional deposits?
We've to send the instructions to your bank in order to establish the link, this takes 10 banking days.
Can I print out a statement from my account?
Yes, as long as you've the latest version of Adobe Acrobat. You can download the most recent version of Adobe Acrobat Reader from www.adobe.com.
I'm having problems printing.
You should not click the PRINT button on your browser to print the page; we've provided a correctly printed statement in an easy to view format. To print this, press the print button that is located on the Internet Savings screen. It is shown on the Mini Statement and Full Statement pages.
When you press the print button, a new window open and an Adobe PDF file is opened which contains a copy of your statement.
If the window does not open, please see if you've a pop-up blocker installed. You can sometimes temporarily override a pop-up blocker by holding the CTRL key when you click on a link. Unfortunately, we're unable to provide help with how to use a pop-up blocker, but if you identify you've one installed, and this is stopping you viewing your statement, please contact the program's maker.
If you receive an error message saying 'the file is damaged', or a dialogue box that states that there is a problem, or the pop up window stays white, then you may be experiencing a problem with the software installed on your computer. Please check that you've the most recent version of Adobe Acrobat Reader; see the question above for more details.
Can I change my Username?
The Username we provide you with is unique and for this reason you're not allowed to change it. You are however allowed to change your password at any time.
How do I change my postal/ email address on my internet account?
Call us on 0845 850 0059 where we'll ask you some security questions about your account and then take your change of address details from you.
I've changed my name, what do I need to do?
If you've changed your name, please send us written notification and include either the original marriage certificate or change of name deed, or copies of these documents certified by a solicitor. We'll return these documents to you together with confirmation of change within 5 banking days. In your letter, please provide an example of your old signature and your new signature.
Our address is: Internet Savings Team, Birmingham Midshires, P.O.Box 81, Wobaston Road, Pendeford Business Park , Wolverhampton, WV9 5HZ.
I've forgotten my Password/User Name
To re-establish your security please contact the Internet Savings Team on 0845 850 0059* for assistance. Lines are open 8am - 8pm Monday - Saturday. Security cannot be reset online.
What should my password consist of?
Your password must be a mixture of letters and numbers. We recommend the numbers not be the first and or last characters of your password. Your password must be a minimum of 6 characters, cannot be the same as your username and must not include non-alphabetic or non-numeric characters (e.g. !, $, #, %)
What security questions did I answer when I set up security?
You answered the following security questions during the online registration process:
- Memorable name
- Memorable book/film
- Memorable place
- Memorable date
- Password
If you wish to reset any of these details please call the Internet Savings Team on 0845 850 0059* for assistance. Lines are open 8am - 8pm Monday - Saturday.
Is it possible for anyone to log-on using my password?
For someone to log-on as you, they would need to know your Username, Password and one other piece of memorable information. Always keep your Password secret, never write it down or save it on your computer. If you think someone else knows your password, you must change it online immediately and inform the Internet Savings Team on 0845 850 0059*. Lines are open 8am - 8pm Monday - Saturday.
I'm trying to set up security but the system keeps making me re-enter the information?
Please ensure you're entering the information exactly as requested.
- The memorable date must be in the format of the example given.
- The memorable place can be a mix of letters and numbers.
- The password must be a mix of letters and numbers - the numbers cannot be at the start or the end.
- Your memorable book or film cannot be more than 10 characters.
The system will not accept my new password?
Your new password must be a combination of both letters and numbers. The numbers must appear throughout the password rather than at the start or the finish. It must also be a minimum of six characters, and be different from your Username.
If the password you've tried to set up satisfies these requirements and the problem persists, please contact the Internet Savings team on 0845 850 0059* for assistance. Lines are open 8am - 8pm Monday-Saturday
Why has my access to your online service been locked out?
Your access to our online service may be suspended if you've exceeded the number of available attempts to correctly enter your security details. Please call the Internet Savings Team on 0845 850 0059* for assistance. Lines are open 8am - 8pm Monday - Saturday.
Calls may be monitored and recorded for security and training purposes. 0845 numbers may not be available outside the UK. Calls to 0845 numbers from BT landlines will cost a maximum of 4p per minute, plus a 6p call set up fee. The price of calls from other telephone companies will vary. The call price is correct at today's date. Lines are open between 8.00am and 8.00pm, Monday to Saturday.
