Wolves Savings Questions
Select a question to jump to it:
- How do I make a withdrawal from my account?
- How can I add a new nominated linked account?
- How do I request my balance or tax certificate?
- How do I make a deposit by standing orders and regular transactions?
- Can I make deposits/withdrawal by cheque?
- Do I have to set up direct debits on the account, as I do not intend making further deposits to the account?
- When will I receive a statement?
- I have recently changed my name. What do I need to do?
- How do I change the address on my telephone account?
- Changing account holders
- I am a non-tax payer. How do I register my telephone account for gross interest?
- Interest and your account
- How to close your telephone account
How do I make a withdrawal from my account?
Withdrawals from a telephone account can be made over the telephone. We'll need to confirm your identity by asking you a series of questions relating to the passwords you've already given. Withdrawals will then be sent to your nominated bank account by BACS.
How can I add a new nominated linked account?
To add a linked bank account a new direct debit will need to be set up.
Please call us to do this on 0845 609 8983* (8am to 8pm, Monday to Saturday).
How do I request my balance or tax certificate?
If you require any of these services please call us on 0845 609 8983* (8am to 8pm, Monday to Saturday). We'll then be able to take through your telephone security and confirm the details you require or arrange for the information to be posted to you.
How do I make a deposit by standing orders and regular transactions?
You can set up Standing Orders on your telephone accounts to have funds regularly transferred to another account held with BM or to an external account held with another provider.
To set up a regular transfer from an external account to an account held with BM you'll need to supply the following bank details to your external account provider.
Sort Code: 20-97-78
Account code: 00968773
Reference: (Your Wolves Telephone Savings account number)
Can I make deposits/withdrawal by cheque?
We can accept the opening deposit by cheque, but further deposits would need to be made by direct debit from your linked account. All withdrawals will be sent to your chosen linked account electronically. Simply call us on 0845 609 8983* (8am to 8pm, Monday to Saturday), answer our security questions and we'll send the money to your chosen linked account using the Banking Automated Clearing System (BACs).
Do I have to set up direct debits on the account, as I do not intend making further deposits to the account?
If you do not wish direct debits to be set up on the account just complete and return the tear-off slip on the letter enclosed with the application form to confirm that you do not wish this to be set up.
When will I receive a statement?
We'll send all customers who currently receive a statement one statement each year. This will be sent at 12 monthly intervals on the anniversary of the account opening date.
I have recently changed my name. What do I need to do?
There are three main reasons for which you may need to request a change of name: Marriage, Deed Poll, Reversion to maiden name following a divorce by Decree Absolute.
So that we can amend your name on our records, we require the original or a certified copy of the certificate and written authority with previous and present signatures.
Please send all correspondence to:
Wolves Savings Team
Birmingham Midshires
PO Box 81
Wobaston Road
Wolverhampton WV9 5HZ
If there is anything else we can do for you please call us on 0845 609 8983*. The lines are open from 8.00am to 8.00pm Monday to Saturday. A member of our team will be happy to help.
How do I change the address on my telephone account?
You can call us on 0845 609 8983* (8am to 8pm, Monday to Saturday) if you've a joint account, we need to speak to both applicants in order to change address details.
Alternatively you can send a letter of authority, signed by all parties on the account, to our Corporate Centre at Pendeford.
Changing account holders
Customers can choose to change the set up of account holder(s) on the account. This may involve adding new holder(s) or the removal of existing holders.
To be able to amend the account you'll need to complete a Form of Transfer. A Form of Transfer can be obtained by calling us on 0845 609 8983* (8am to 8pm, Monday to Saturday).
If the new holder does not already hold an account with Birmingham Midshires We'll need them to provide us with suitable identification documents.
Please send all correspondence to:
Wolves SavingsTeam
Birmingham Midshires
PO Box 81
Wobaston Road
Wolverhampton WV9 5HZ
If there is anything else we can do for you please call us on 0845 609 8983* (8am to 8pm, Monday to Saturday). A member of our team will be happy to help.
I am a non-tax payer. How do I register my telephone account for gross interest?
you'll need to complete an Inland Revenue R85 form, and return this by post to our Corporate Centre at Pendeford. If you require an R85 form to be sent out to you, please contact our Call Centre on 0845 609 8983* (8am to 8pm, Monday to Saturday). To find out if you're entitled to gross interest, please contact your local tax office.
Interest and your account
Depending on your account type, interest can be paid to either:
- a Bank or Building Society account elsewhere
- another Birmingham Midshires account, or
- back to the account
If transferring interest to another Bank or Building Society, it may take up to three working days following the interest payment date to arrive on your designated account.
How to close your telephone account
To close your telephone account, please call us on 0845 609 8983* (8am to 8pm, Monday to Saturday), answer our security questions and we'll close your account and send the money to your chosen linked account using the Balancing Automated Clearing System (BACs).
Calls may be monitored and recorded for security and training purposes. 0845 numbers may not be available outside the UK. Calls from BT landlines will cost a maximum of 4p per minute plus a 6p call set-up fee. The price of calls from other telephone companies and from outside the UK will vary. The call price is correct as at today's date.
