Common Enquiries
Select a question to jump to it:
- I have read your notes on the Financial Compensation Scheme listed under Important Information. Does this apply to combined balances within the HBOS group.
- How do I change from one type of account to another?
- How do I change my address on my account?
- How do I change my email address?
- I have a query regarding the interest paid to my account, can I please email you?
- Where do I find the current interest rate that I am earning on my account?
- I have not received my Username or Access token?
- Can I register my account for gross interest via email?
- Can you tell me where I can find my nearest branch?
- Can I order a Tax Certificate/Statement?
- Can I enquire regarding my existing account online?
- Can I order an application form?
- Can I transfer between my accounts online?
- I am a non UK resident. Can I register my account for GROSS interest?
- Can you tell me the Telephone number for your Contact Centre and opening hours?
- Can you let me know the address of your Head Office?
- Can you tell me your bank details as I would like to make a deposit via BACS/Telegraphic Transfer?
- I have contacted your Head Office and have not received a reply to my letter/email?
I have read your notes on the Financial Compensation Scheme listed under Important Information. Does this apply to combined balances within the HBOS group.
Yes, this compensation scheme refers to a customers total balance held within the Group.
How do I change from one type of account to another?
In order to transfer your funds from an existing account to a new account, you will need to call our Savings and Investments Team on 0845 602 2828 who will advise you on our procedure which is dependant on which product you choose.
How do I change my address on my account?
If you have a telephone account please call our Savings and Investments Team on 0845 602 2828 who will be able to take you through security and amend your account. For all other accounts you will need to write to our Head Office, view our contact details here.
How do I change my email address?
You will need to write to our Head Office, as we're required to perform additional security checks before we can change your email address.
I have a query regarding the interest paid to my account, can I please email you?
We're unable to answer your query via email as emails are not generally classed as a secure medium. Please write to our Head Office where we aim to respond to your enquiry within 5 working days.
Where do I find the current interest rate that I am earning on my account?
Please click on the link provided, where you will find our current rates and historical rates.
Current Rates and Historical Rates.
I have not received my Username or Access token?
Please allow 5 working days for your Username letter to arrive. Should you wish to re-order either your Username or Access token please contact us on this form. We will then aim to respond within 48 hours.
Access Token
If you are a new internet customer and your access token hasn't arrived, but you've received your Username letter, your email program may have placed the email we sent you into a different folder. Check your spam folder for an email from Birmingham Midshires (bm@esavingsaccount.co.uk).
If you're using spam protection software, you may need to add the following email addresses to your address book, otherwise you may not receive our emails. Check your email program's instructions on how to do this, or speak to your Internet Service Provider for help.
- Birmingham Midshires (BM@esavingsaccount.co.uk)
- Birmingham Midshires (info@birminghammidshires.co.uk)
Once you've added the addresses, please call the Internet Savings Team on 0845 850 0059 (Monday to Saturday 8am to 8pm) and ask them to re-issue the access token.
Also you might have spelt your email address wrong when you applied for the account; when speaking to our Internet Savings Team on the above number, confirm how you've spelt the email address, and they will check that it is correct.
If you still don't receive the access token within 4 hours of it being sent, you may need to speak to your Internet Service Provider to see why they are having problems delivering the email to you. In this case, we would suggest that you set up and use a free email account (such as yahoo.co.uk or hotmail.com) as we know tokens can be received via those email addresses, while your Internet Service Provider investigates the problem. We're unable to provide you with advice on how to do this - please check the relevant websites for instructions.
If you're an existing internet customer and have activated one of your internet accounts, your new account will be activated on completion of your application.
Username
If you are a new internet customer you will receive your username when all relevant documents have been received.
Can I register my account for gross interest via email?
We have 3 options for registering your account for gross interest. You can either call our Savings and Investments Team on 0845 602 2828 or complete an R85 form which you will need to post to our Head Office. Alternatively, you can register your account for gross interest online as part of the application process.
Can you tell me where I can find my nearest branch?
Birmingham Midshires is now a direct operation which offers Internet, Telephone and Postal Accounts only. We no longer offer a branch facility.
Can I order a Tax Certificate/Statement?
Please telephone our Savings and Investments Team on 0845 602 2828 or contact us on this form.
Can I enquire regarding my existing account online?
We're unable to provide any specific account details by email, as email has not generally been found to be the safest form of communication.
Can I order an application form?
You may either order an application form online or telephone our Savings and Investments Team. We're not able to post blank applications forms to our customers as our current procedure forms part of our security process.
Can I transfer between my accounts online?
No, this is not a current facility. Please call our Savings and Investments Team for more information.
I am a non UK resident. Can I register my account for GROSS interest?
Unless you're already registered for gross interest with ourselves we no longer provide this facility. You'll need to contact your local tax office.
Can you tell me the Telephone number for your Contact Centre and opening hours?
The number to call our Savings and Investments Team is 0845 602 2828. The lines are open Monday to Saturday 8am-8pm and calls are charged at local rate. If you have an internet account, you'll be able to operate your account online.
Can you let me know the address of your Head Office?
Savings and Investment Team
Birmingham Midshires
PO Box 81
Wobaston Road
Wolverhampton WV9 5HZ
Can you tell me your bank details as I would like to make a deposit via BACS/Telegraphic Transfer?
If you would like to deposit funds via BACS please quote:
Sort Code 20 97 78 Account Number 00968773
If you would like to deposit funds via TT please quote:
Sort Code 20 97 78 Account Number 10968870
Please do not forget to quote your personal account number as your reference.
I have contacted your Head Office and have not received a reply to my letter/email?
We aim to respond to email enquiries within 48 hours and for postal enquiries 5 working days. Please telephone our Contact Centre if you have not received a reply within these timescales.
Calls may be monitored and recorded for security and training purposes. 0845 numbers may not be available outside the UK. Calls from BT landlines will cost a maximum of 4p per minute plus a 6p call set-up fee. The price of calls from other telephone companies and from outside the UK will vary. The call price is correct as at today's date.
