Telephone Savings Questions
Select a question to jump to it:
- How do I make a withdrawal from my account?
- What if I forget my password?
- How can I change my linked bank account?
- Requesting your balance, tax certificate or maturity certificate
- Making a deposit by standing orders and regular transactions
- Can I make deposits/withdrawal by cheque?
- When will I receive a statement?
- I have recently changed my name. What do I need to do?
- How do I change the address on my telephone account?
- Changing account holders
- I am a non-tax payer. How do I register my telephone account for gross interest?
- Interest and your account
- How to close your telephone account
- Can I transact on my account without speaking to an agent?
- What should my password consist of?
How do I make a withdrawal from my account?
Withdrawals from a telephone account can only be made over the telephone. We'll need to confirm your identity by asking you a series of questions relating to the passwords you've already given. Withdrawals will then be sent to your nominated bank account by Banking Automated Clearing System (BACS).
What if I forget my password?
If you forget your password you will need to request a Security Tag by calling our Savings & Investments Team on 0845 602 2828* and select option 2. The Security Tag will then be sent by post to your registered address and will explain what you need to do next. Once security has been set up you will then receive a confirmation letter.
How can I change my linked bank account?
To add a linked bank account you'll need to setup a new Direct Debit instruction. To do this please call the Savings and Investments Team on 0845 602 2828* (The lines are open 8am to 8pm, Monday to Saturday).
Please note if you change or re-establish your linked bank account details it will take 10 banking days to set up your linked account. During this time, you will be unable to make any deposits into your account. You will also be unable to make any withdrawals for 5 banking days.
Requesting your balance, tax certificate or maturity certificate
If you require any of these services please call us on 0845 602 2828* (The lines are open 8am to 8pm, Monday to Saturday). We'll then be able to take you through your telephone security and confirm the details you require or arrange for the information to be posted to you.
Please note if you are having interest paid annually you are unable to request a tax certificate on your account until after maturity, monthly interest account customers can ring 0845 602 2828* to request a tax certificate, if required.
Making a deposit by standing orders and regular transactions
You can set up Standing Orders on your telephone accounts to have funds regularly transferred to another account held with Birmingham Midshires or to an external account held with another provider.
To set up a regular transfer from an external account to an account held with Birmingham Midhsires you'll need to supply the following bank details to your external account provider:
Sort Code: 20-97-78
Account code: 00968773
Reference: (Your Birmingham Midshires account number)
Can I make deposits/withdrawal by cheque?
We will only accept the opening deposit by cheque, further deposits need to be made by Direct Debit from your linked account. All withdrawals will be sent to your chosen linked account electronically. Simply call the Savings and Investment Team on 0845 609 1970* (The lines are open 24 hours a day, 7 days a week), answer our security questions and we'll send the money to your chosen linked account using the Banking Automated Clearing System (BACs).
When will I receive a statement?
We'll send all customers who currently receive a statement one statement each year. This will be sent at 12 monthly intervals on the anniversary of the account opening date.
I've recently changed my name. What do I need to do?
There are three main reasons for which you may need to request a change of name: Marriage, Deed Poll, Reversion to maiden name following a divorce by Decree Absolute.
So that we can amend your name on our records, we require the original or a certified copy of the certificate and written authority with previous and present signatures.
Please send all correspondence to:
Savings and Investment Team
Birmingham Midshires
PO Box 81
Wobaston Road
Wolverhampton WV9 5HZ
If there is anything else we can do for you please call us on 0845 602 2828*. The lines are open from 8.00am to 8.00pm Monday to Saturday. A member of our team will be happy to help.
How do I change the address on my telephone account?
You can call the Savings and Investment Team on 0845 602 2828* (The lines are open 8am to 8pm, Monday to Saturday). If you've a joint account, we need to speak to both applicants in order to change address details.
Alternatively you can send a letter of authority, signed by all parties on the account, to our Corporate Centre at Pendeford.
Changing account holders
Customers can choose to change the set up of account holder(s) on the account. This may involve adding new holder(s) or the removal of existing holders.
To be able to amend the account you'll need to complete a Form of Transfer. We'll also need the account passbook (if one has been issued). A Form of Transfer can be obtained by calling the Savings and Investment Team on 0845 602 2828* (The lines are open 8am to 8pm, Monday to Saturday).
If the new holder does not already hold an account with Birmingham Midshires we'll need them to provide us with suitable identification documents.
Please send all correspondence to:
Savings and Investment Team
Birmingham Midshires
PO Box 81
Wobaston Road
Wolverhampton WV9 5HZ
Note: TESSA and ISA accounts cannot be transferred into another holders name or made joint.
I am a non-tax payer. How do I register my telephone account for gross interest?
Please phone our Savings and Investment Team on 0845 602 2828* to register for gross interest.
Interest and your account
Depending on your account type, interest can be paid to either:
- a bank or building Society account elsewhere
- another Birmingham Midshires account, or
- back to the account
If transferring interest to another bank or building Society, it may take up to three banking days following the interest payment date to arrive on your designated account.
How to close your telephone account
To close your telephone account, please call the Savings and Investment Team on 0845 602 2828* (The lines are open 8am to 8pm, Monday to Saturday), answer your account specific questions and we'll close your account and send the money to your linked account using BACs.
Can I transact on my account without speaking to an agent?
Our Automated Telephone Banking Service allows you to manage your finances at the touch of a button, day or night. Simply enter your password and you can make deposits and withdrawals, check your balance and check interest rates. Please call 0845 609 1970* to use this service.
What should my password consist of?
Your password must be a mixture of letters and numbers. We recommend the numbers not be the first and or last characters of your password. Your password must be a minimum of 6 characters, cannot be the same as your username and must not include non-alphabetic or non-numeric characters (e.g. !, $, #, %)
Calls may be monitored and recorded for security and training purposes. 0845 numbers may not be available outside the UK. Calls from BT landlines will cost a maximum of 4p per minute plus a 6p call set-up fee. The price of calls from other telephone companies and from outside the UK will vary. The call price is correct as at today's date.
